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Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and any other relevant important information.
1.1 How we will accept your order: our acceptance of your order will take place when you accept the quotation we give and we tell you that we are able to supply you with the services, at which point an agreement into existence between you and us. Please allow approximately two (2) working days for us to confirm your order.
1.2 Making sure your order is correct. Before confirming your order, you must check to make sure that it is complete and correct. In particular, you must ensure all services that you wish to purchase from us are accurately provided for in your order. Please ensure that the quotation reflects the order.
1.3 After your quotation request, if we are unable to accept your order, we will inform you of this and will not charge you for the services.
1.4 your order number. we will assign an order number to your order and will tell you what it is when we accept your order. it will help us if you can tell us the order number whenever you contact us about your order
2.1 How we will use your personal information.
We will use the personal information you provide to us:
(A) to supply the Services to you;
(B) to process your payment for the services; and
(C) if you agree to this, to inform you about similar services that we provide, but you may stop receiving these communications at any time by contacting us.
2.2 We will only give Your personal information to third parties where the law either requires or allows Us to do so or for the purposes of debt collection or in order to deliver the Services.
3.1 Each party undertakes that it shall not at any time disclose to any person any Confidential Information concerning the other party or of any member of the group of companies to which the other party belongs, except as permitted by clause 11.2.
3.2 Each party may disclose the other’s Confidential Information:
(A) to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s Confidential Information comply with this clause 11; and
(B) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
3.3 No party shall use the other party’s Confidential Information for any purpose other than to exercise its rights and perform its obligations under or in connection with this Contract.
What Personal Data We Collect
Personal data means any information relating to you which allows us to identify you, such as your name, contact details, project reference number, payment details and information about your access to our website.
We may collect personal data from you when you arrange a project with us (either directly or indirectly through our trusted third party partners), use our website or other websites accessible through our website, or when you contact us.
Specifically, we may collect the following categories of information:
We will process any such data only if you have given your explicit consent, or it is necessary, or if you have deliberately made it public.
4.1 Both parties will comply with all applicable requirements of the Data Protection Laws. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations or rights under the Data Protection Laws. Insofar as the Personal Data is processed in the European Economic Area, such Personal Data shall be processed in accordance with the UK Data Protection Laws. Insofar as the Personal Data is processed outside of the European Economic Area, such Personal Data shall be processed in accordance with the SCC.
4.2 You acknowledge that for the purposes of the Data Protection Laws, You are the Controller and We are the Processor.
4.3 Without prejudice to the generality of clause 13.1, You will ensure that You have all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to Us for the duration and purposes of this agreement. Where material to be translated contains the Personal Data of a Data Subject, this clause requires You to obtain the consent of that Data Subject or to demonstrate a legitimate interest in our processing of such Personal Data as part of a translation. This includes, but is not limited to, You obtaining any consent necessary to allow the transfer of Personal Data outside the EEA as envisaged by this agreement (including but not limited to clauses 13.5 and 13.6) You will indemnify us and our Processors against any loss, damage, claim, penalty or other cost of any kind arising from a claim by such Data Subject that our processing of their Personal Data was not permitted or unlawful.
4.4 We may, at any time on not less than 30 days’ notice, revise this clause by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when replaced by attachment to this agreement).
4.5 Without prejudice to the generality of clause 13.1, We shall, in relation to any Personal Data processed in connection with the performance by Us of Our obligations under this agreement:
(A) process that Personal Data only on Your documented written instructions unless We are required by the Data Protection Laws to otherwise process that Personal Data. Where We are relying on the Data Protection Laws as the basis for processing Personal Data, We shall promptly notify You of this before performing the processing required by the Data Protection Laws unless those Data Protection Laws prohibit Us from so notifying You;
(B) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential;
(C) assist You, at Your cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
(D) notify You without undue delay on becoming aware of a breach of the Data Protection Laws;
(E) at Your written direction, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by the Data Protection Laws to store the Personal Data; and
4.6 You consent, confirm, and acknowledge that:
(A) We may appoint a third-party processor of Personal Data under this agreement, as detailed in clause 13.6; and
(B) processors of Personal Data provided by you to us may reside outside of the European Economic Area and will be transferred such Personal Data.
4.7 We use our own staff and this party freelance linguists to translate documents. Given the nature of their work, they may not be based in the United Kingdom or EEA. You consent to our transferring them Personal Data contained in material to be translated. We confirm that We have entered or (as the case may be) will enter with a third-party processor into a written agreement We confirm reflects and will continue to reflect the requirements of the Data Protection Laws. We will notify you of any third-party processor or processor outside the EEA used by us.
4.8 You agree to indemnify Us and hold Us harmless against all taxes, losses, damages, liabilities, costs and expenses, including attorneys’ fees and other legal expenses, arising directly or indirectly from or in connection with Your breach of any Data Protection Laws, including (without limitation) as a result of the provision by You to Us of Personal Data or Your breach of this clause 13.
5.1 Cancellation charges.
(A) For all services, except interpretation, if you cancel the services after we have accepted your order then you undertake to pay us 50% of the total order price no later than the next working day after the date you cancel your order and you will pay us the balance of the order no later than two (2) working days after the date that you cancelled the order.
(B) For interpretation services only, we will indicate in the quotation to you the cancellation charges that will apply in the event that you cancel your order with us. by accepting a quotation that includes interpretation services you agree to be bound by any cancellation charges that we have detailed in that relevant quotation.
5.2 Rescheduling charges. You may reschedule or suspend delivery of the Services by notifying Us. You accept that We may charge You for any part of the Services that We have delivered to You prior to the rescheduling or suspension of the Services plus an administration fee of £29.00 per working day while the Services are suspended. The Services may only be suspended by You for a maximum period of five (5) consecutive working days commencing on the next working day falling immediately after the original date of delivery specified in the Order.
5.3 Any administration fee added by Us to Your Order shall form part of the final price.
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